Bell Wireless slows customer internet speeds on purpose

The CRTC has ruled that Bell Canada Inc. is not breaking the law by purposefully slowing internet speeds and will be allowed to continue to do so.

Bell, Canada's largest internet service provider, has two million high-speed customers in addition to smaller companies that rent portions of Bell's network and resells them. “Based on the evidence before us, we found that the measures employed by Bell Canada to manage its network were not discriminatory," said CRTC chair Konrad von Finckenstein in a release. "Bell Canada applied the same traffic-shaping practices to wholesale customers as it did to its own retail customers.”

The regulator's investigation, which began in May, was limited to Bell's wholesale practice and did not consider whether internet throttling should be allowed in general.

As such, the CRTC also announced it was opening a new probe into the larger issue of throttling, which is also done by other large internet service providers such as Rogers Communications Inc. and Shaw Inc. Interested parties will have until Feb. 16 to submit their thoughts and a public hearing will be held on July 6 in Gatineau, Que.

"The broader issue of internet traffic management raises a number of questions that affect both end-users and service providers,” von Finckenstein said. “We have decided to hold a separate proceeding to consider both wholesale and retail issues. Its main purpose will be to address the extent to which internet service providers can manage the traffic on their networks in accordance with the Telecommunications Act.”

Bell and the others say they need to throttle customers who use peer-to-peer applications such as BitTorrent because they are causing congestion on their networks.

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Do-Not-Call scam circulating through email

Cellphone providers are warning against a scam circulating via e-mail regarding the CRTC's recently implemented do-not-call telemarketing list.

The e-mail warns recipients that cellphone providers are releasing their customers' numbers to telemarketers, so they should expect calls that will inevitably waste their airtime. Recipients are urged to call one of two phone numbers purportedly attached to the national do-not-call list, which the Canadian Radio-television and Telecommunications Commission launched on Sept. 30, in order to block such unwanted calls.

"All cellphone numbers are being released to telemarketing companies and you will start to receive sale calls," the e-mail says. "You will be charged for these calls."

The e-mail suggests the release of number databases has been confirmed by Telus Corp. and urges recipients to pass the message on to their friends.

Telus, however, issued an advisory on Tuesday evening warning that the e-mail was "fraudulent and dangerous" and urged customers not to respond to it or forward it.

Spokesman Shawn Hall said the company has no intention of releasing wireless numbers to telemarketers.

"We have no plans to do that ever," he said.

Telus is working on determining the source of the e-mail. Marc Choma, spokesman for the Canadian Wireless Telecommunications Association, said a similar scam was run a few years ago in the United States when the country rolled out its own do-not-call list.

One of the numbers in the e-mail is in fact the CRTC's do-not-call contact number, but the other has been linked to telemarketing scams going back a number of years, Hall said.

The do-not-call list allows Canadians to add their phone numbers — both landline and wireless — to a database that is circulated to telemarketers. A telemarketer that calls a number on the list is liable for a fine up to $15,000.

While the CRTC requires landline providers to list customers' numbers in the phone book, it is illegal for wireless companies to release cellphone numbers without their subscribers' express consent.

Telus has polled customers as to whether they would want their wireless numbers published in the phone book but found the majority believed their contact information to be private.

"It came back rather resoundingly that people did not want their cellphones listed in the phone book, and we respect that," Hall said.

Source: CBC